IT service provider Tieto incident affects EnterCard’s card customers
- IT service provider Tieto has an ongoing incident affecting servers in their storage solution. EnterCard is a customer of Tietos and is one of many customers affected by this incident.
- In response to this situation, we have activated our continuity plans, including manual workarounds, to be able to uphold customer services and financial processing.
- Our cards work and customer card transactions are authorized as usual by our core card system. We have also recieved new card applications. However, there has been a delay in sending out new cards but it is now working fine.
- Information in our NetBank is now updated again for Sweden and from tomorrow also in Norway and Denmark.
- EnterCard will perform a thorough review of Tieto’s procedures focusing on the vendor’s operational stability for these services to ensure this will not happen again.
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15 February 2012
Customers who ordered their travel with Spainair Airlines and paid with credit card may forward their claim.
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20 October 2011
EnterCard signed today a 3 year sponsoring contract with the Norwegian Ski Association "Norges Skiforbund" for the direct issuing brand re:member.
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13 September 2011
Capgemini has entered a five-year partnership with EnterCard to support and provide maintenance and development services to rapidly deliver new innovative products to the market and to continue growth in the Nordic region.